I had a great experience purchasing a used vehicle from Faulkner Subaru Mechanicsburg! The staff was friendly, professional, and courteous. Cindy, Danielle, and Skyler were all top notch! Would highly recommend this dealership to local or out of town car shoppers.
I received excellent support from the staff at Faulkner while purchasing a used vehicle, especially since I’m from out of state. I asked to pick up the car a day earlier than planned and it was ready to go, to include the additions I requested. All of my questions were answered clearly and the purchase process was easy and efficient. Helpful, thoughtful sales and financing consultants, and I appreciated the follow-up contact to ensure all my needs had been met. Totally positive experience from my first email to taking possession — and the driving ever since!
When it comes to first impressions, I gotta say, it’s been a while since I was this impressed. Came here to have a recalled air bag replaced. They replaced it within the estimated time frame they initially gave me, however, they ended up breaking part of my board panel. They ordered the piece immediately and it was in 4 days later. Upon returning the next week, I was immediately recognized by the representative that I had spoken to before and I was in and out in less than an hour. The fact that I barely spoke to the man and yet he still knew who I was surprised me. I wish more car dealerships had service like this place. Very honest. Very interested in their customer’s desires. Waiting room is comfortable with complimentary snacks and water and casual music on low volume. customer service is excellent. They’ve definitely gained my interest in coming back when it comes time for me to get a second vehicle.
Loving my new car so far and everyone at the dealership was extremely friendly and helpful. Thank you for all the help and this was by far the best car buying experience I’ve ever had. I would highly recommend this dealership to anyone who is considering buying a vehicle.
The total car buying experience was amazing! Everyone on staff are very friendly. I told them every thing I wanted and they were spot on accommodating me. Thank you Faulkner…. I will definitely recommend your dealership to everyone I know!
I recently had my 2018 Subaru Crosstrek in for its 12,000 service, and once again, Faulkner exceeded my expectations. The atmosphere is friendly, clean, accommodating and professional, and there is almost always a dog around to love up on while you wait. Service was punctual with my scheduled appointment time, and respectful of my time. Couldn’t be more pleased!
My original call was an inquiry to purchase a used vehicle – 2018 Subaru Outback (white) that I located on Car Gurus. The car was no longer available. We wanted a white Outback. Danielle Rhodes asked if we would be interested in a white 2019 Subaru Outback if she could get us close to the price of the 2018. We said we would consider. She was able to find a white 2019 Subaru, once seeing the vehicle we negotiated to a deal we are happy with. Danielle was very helpful and has provided excellent service. The only thing we did not care for was the process of trying to sell an extended warranty at a very hefty price.
What a wonderful experience!! I worked with Mike who didn’t give up until he found me the perfect car. I had a bit of an unusual situation. My trade-in was a Chrysler 300 that was stuck in park in my garage. They arranged for one of their mechanics, Jason, to come to my house and in no time he had the car moving. Certainly above and beyond what anyone would expect from a dealer. These folks are exactly who they say they are. Can’t wait to go in for servicing so I can see all my new friends!!
I went to Faulkner Subaru to test drive one of the Wranglers I saw on Autotrader and walked out of there shortly after with that Wrangler! From the beginning they were very helpful and made the experience easy and simple. They were very patient and tried their hardest to work with me and help out in areas that the could to make a deal with me. I love my new Jeep Wrangler!
Express oil and filter, tire rotation-
Quick service on a busy day with multi point check clearly written.
I have been using this service on my older Subaru Outback and continue with the new one.
Coffee, water and snacks while you wait!
My wife and I had a very good experience here during the transaction of a new 2019 Forester. Amr, our salesperson, was great but so were the finance people we interacted with. Everyone was courteous, friendly, and not overly pushy. They even gave us a really good deal on our old car that we decided to sell to them after the purchase. I have no complaints whatsoever with Faulkner Subaru of Mechburg.
My experience in purchasing a new vehicle from the Faulkner Subaru Team in Mechanicsburg was exceptional. I was greeted by Scott immediately upon entering the showroom. He took the time to sit down with me and figure out exactly what I needed, and then made vehicle suggestions based on those needs. After the test drive, there was a fluid transition to Jake in finance who was also extremely helpful in explaining coverage/payment options, literally drawing things out for better understanding. A follow up appointment was scheduled for me to come back in a few weeks to go over any questions that I had after driving the vehicle. Throughout the entire process I was never pressured or mislead into making any decisions that would be detrimental to my financial stability following the purchase of my vehicle. They were genuinely invested in ensuring my questions and concerns were addressed. I was contacted by Scott after leaving the dealership, simply checking how I was enjoying the vehicle and to again answer any questions I may have had. Their knowledge and thoroughness truly made my purchasing experience efficient and stress free! I’d recommend them to anyone in the market for a new ride!
Staff were great and very personable! They answered all my questions and made the process seamless. There was no pressure, no games, just a straight forward transaction (which is what I want). They did everything they could to make sure I was happy and well informed about by purchase! Sage is amazing! He made the test drive fun! Thank you all for the easiest decision in buying a car!
Ben was an amazing help with trying to make sure me and my girlfriend picked out the right vehicles. We were greeted with kindness as soon as we walked in and he helped us find our vehicles and helped us get to a price we were looking for. If you need a new vehicle of any sort I definitely recommend going to see the crew at subaru in mechanicsburg. They are great all around and you won’t disappointed.
Faulkner Subaru on Carlisle Pike in Mechanicsburg, PA is a very top notch dealership. They take really good care of you for all your service needs. We were so impressed with the purchase of our new Subaru Crosstrek and went back 3-months later and purchased a new Outback. They work with you and provide their lowest selling price. We enjoyed working with Andy our sales rep and Chris the sales manager. Give these guys a chance to work with you on purchasing a new Subaru or…even a pre-owned car and you will get the best deal possible!!! Don’t tell ’em I sent you…just see for yourself. If we sound like happy customers…you’re right! So satisfied and will purchase there again.
So I’m coming back 6 months later and editing this post. So after we got our Sequoia the first time we use the 4 wheel drive it didn’t work. After three attempts to call and talk to a manager we finally got a hold of one and in their defense it was Black Friday weekend. Once they realize that after this vehicle had a new frame put on it Toyota didn’t check the four-wheel drive that they can prove. And they covered all but $600 of a $1,700 bill for service. So even though we were both at fault for not testing the 4 wheel drive system they just something to make it right and that says a lot. That’s the kind of service you’re not going to get at the mom and pop car lot.