Car shopping is a chore I don’t think that anyone likes to do. Car salesmen will try to see you your own left arm most of the time. My experience at Faulkner Hyundai was actually fair as far as dealerships go. Jayson, our salesman, wasn’t over the top pushy and met our questions with answers and service that I was quite happy with. He was very easily reached and communicated promptly which made the entire ordeal bearable. Especially since I live out of the area and work an odd schedule.
Overall I give them 5 stars. They are still a dealership and have jobs to do after all. You can’t fault them for that. Certainly a very friendly service for a car that I sought out.
The salesman, Jim Cooper, was very pleasant and helpful and got me a good deal on a new 2019 Hyundai Elantra. When it came time to sign the papers to finalize the deal I was sent to an office where another salesman asked me to buy a service plan. The available plans ranged from $3000 to $8500(Approximately). He eventually manipulated something in the deal to get the final vehicle price down within my budget. We then proceeded to sign the papers and I was given back to Jim who walked me to the vehicle and demoed its features. Except for the high pressure service plan deal everything about the experience and the vehicle exceeded my expectations.
Bottom Line: An outstanding experience!
I needed to find an excellent used car at the right price in a short amount of time. I used all the on-line search engines and visited all the local dealers’ websites. I did on-site visits and narrowed it down to six cars. Took the test drives but still wasn’t convinced. My daughter had purchased a car from Faulkner Hyundai several years ago, so I thought I’d take a look there. Stopped by, discussed what I was looking for & my price range, and in no time was able complete a deal on an excellent, low-mileage car with all the features I wanted – PLUS a certified used car warranty! Picked it up the following workday and was very impressed with the final detailing done on it! Couldn’t have been a better experience and was treated great by everyone! Thank you Joe Soyos in Sales, Rob the Sales Manager, and Jaime in Finance. Each of these gentlemen were very knowledgeable, professional, and courteous. Perfect!
I recently needed some body work done on my 2016 Mazda CX-5 after running over some road debris and damaging my front bumper and skid shields. I called Faulkner Mazda where I purchased the vehicle and they told me about Faulkner Body Works. I didn’t need an appointment to get an estimate and they were able to schedule the work within 10-days of the incident. They helped arrange a rental car through Enterprise and drop off and pickup were a breeze. They told me the car could be in the shop for 3-5 days due to a holiday weekend, but they were able to complete the work in 2-days…before the holiday. They called me promptly to let me know my car was ready for pickup and I picked it up the next day. When I arrived they showed me and explained the work they had been completed, and had cleaned the car inside and out!
I am so pleased with all aspects of the work that was done…the service, the quality of the work, and the price. I recommend them for anyone in need of body work. They certainly provided excellent customer service and took the hassle out of the inconvenience of having your car in the shop for repairs! A job well done!
Could not be happier with my 2019 Hyundai Santa Fe XL Limited from Faulkner Hyundai. My sales consultant, Todd Grier, and the sales manager, Rob Hoffner, made the transaction easy and hassle free. The deal on the new car and the trade offer were more than fair, and I couldn’t say no to the deal. Thanks again Todd and Rob, I’ll be back again when it’s time to replace my other car. If you. If you are looking for quality car and a great dealership go to Faulkner Hyundai.
The Hyundai Santa Fe is our 2nd car. I put on a maximum of 1,000 miles per year on the SUV. I take this SUV to Faulkner for inspection, oil change and tire rotation. Faulkner’s service department has never given me reason to believe that I am being overcharged or having service work that isn’t required. They have even suggested alternative solutions to repair work that saved me money. I think we all know how we feel when we pick up our vehicle after service and are presented will a bill that makes our mouth drop. This dealership and the service team are honest and fair. I always have a confidence that the only work that will be done is the work that is required at a cost I agree with.
Got a couple of “wrinkles” in my new Honda Pilot that needed attention before leaving for vacation. Brandon looked it over, he gave me a good price(I was paying cash). He got it right in and delivered it good as new and even helped me out with a rental! Great job done on time. Hope I never need his help again , but if I do I want Brandon to do it! Thanks Brandon!!
Faulkner Hyundai has a highly professional Body Shop. Once again, they did an amazing job with the body work on my car. They far exceeded my expectations in striving to fully satisfy me as a customer. And the team that did the repairs, including office staff showed a high level of responsiveness and respect. We would definitely use, if need be, Faulkner Hyundai, Body Shop again and recommend to everyone without reservation.
Great experience at Faulkner Hyundai! Chelsea went above and beyond throughout our car buying experience to make sure everything was as simple as possible. She was always quick to address any of my questions and concerns. I shopped around at several dealers before making this purchase and chose Faulkner because of the exceptional customer service Chelsea provided. We LOVE our new car! Kevin was great to work with too. They were upfront with their pricing and got us the exact car we wanted.